Articles

"This airline sucks!" exclaimed a passenger after he spun from the ticket counter and looked directly at me. As if it were my fault he didn't get an upgrade! My faint smile – a nervous reaction – caused him to go from angry to irate in a matter of seconds. He quickly called my smile a "smirk" that he promised to write about in a letter that, as far as I know, never landed on my supervisor's desk.

The Transportation Department yesterday fined Delta, the world's second largest carrier, a record $2 million for its treatment of passengers with disabilities. Access advocates say the fine is also a wake up call for other airlines.

New York's three major airports, which are straining at the seams, need to expand, or the region could miss out on a huge economic opportunity, according to the Regional Plan Association (RPA).

Attacks on passengers and crew in Mazatlan, Mexico have caused Disney Cruise Line, Princess and Holland America to drop the city as a port of call on Mexican Rivera cruises.

Royal Caribbean delayed the departure of its Radiance of the Seas from Tampa after 150 of the 2,336 passengers on a cruise to Mexico fell ill with a stomach flu, believed to be the highly contagious Norovirus.