Passenger Sues Air Canada Over Missing Christmas Gifts

Posted Dec 27th 2010 01:18 PMUpdated Dec 27th 2010 01:54 PM

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One passenger is decisively not happy with the holiday treatment he received from an airline, and his complaints have nothing to do with weather delays. Peter Darcy says he is suing Air Canada because the carrier lost his Christmas gifts.

Darcy says he checked his bags at London's Heathrow airport for a flight to Vancouver, B.C. But somewhere between Heathrow and Vancouver the locks on the luggage were broken and the gifts removed.

He tells Canada's CBC he called Air Canada to report the theft of the valuables, but talked to a reservationist in India who seemed unclear on how to report the matter to Canadian police. Darcy says he ended up making the police report himself.

But during repeated calls to the carrier to discuss the matter, over the next two days, he complains he spent much of the time on hold on Air Canada's automated phone systems.

Darcy last week filed suit against Air Canada in small claims court, calculating his losses at $2,643.

"I'm as aggrieved at wasting four days of my time as I am of being a victim of the whole thing," Darcy says. "It's quite frustrating."

Air Canada declined to comment on the suit.

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John L

It will cost Air Canada more money to show up in court than it would be to just reimburse him for his gifts. Lawyers are expensive. Stick with it, Pal. You gonna get em one way or another. Already cost em in bad publicity.

December 28 2010 at 5:28 PM Report abuse rate up rate down Reply
Scuba Diva

Given the amount of money that airlines are charging for luggage these days, you should just Fedex your luggage. That way, it's insured AND you don't have to cart it around with you.

I used to work at an airline. Your luggage isn't secure and it never can be. Get used to it.

December 28 2010 at 9:56 AM Report abuse rate up rate down Reply
lynn

You are one rude dude, algird.

December 27 2010 at 9:25 PM Report abuse rate up rate down Reply
Mike A.

This has been going on for years. If they can take stuff out of your luggage and not get caught, how about putting something into your luggage (like a frickin bomb). Camera's might be a good idea.

December 27 2010 at 8:25 PM Report abuse rate up rate down Reply
Rob

What kind of jerk would check in over $2.000 worth of gifts as checked luggage.. It is not the Airline who broke into the bags .. If it indeed happened .. It would be the baggage handlers or Airport Security..
These employees are not employed by Air Canada ..
This guy is suing the wrong entity ...
Wise up Buddy .. Carry on your valubales .. He has NO case ....

December 27 2010 at 8:00 PM Report abuse rate up rate down Reply
leni

This is exactly why I send gifts ahead. I visit my kids every year for Christmas but the only gifts that travel with me are in my carry on. Ship valuables ahead so that you can document and insure....common sense.

December 27 2010 at 7:34 PM Report abuse rate up rate down Reply
Joe

There is nothing new about this. I had a bag that was cut open and things taken. The airline said they were not responsible at all at that is as far as that got. I feel it is time they be held responsible for there crimes.

December 27 2010 at 7:27 PM Report abuse rate up rate down Reply
Peter

You know damn well that some baggage handler stole those gifts. NEVER take gifts with you; mail them. Well, hopefully the gifts went to someone who really really needed them.

December 27 2010 at 7:18 PM Report abuse rate up rate down Reply
violin

The best suggestion is mail your gifts ahead, or carry them on unwrapped in your carryon bag, or get gift certificates!!!!!!!!!!!!!!!!!!!!!!!!!!! My bag has a TSA lock on it and they go through my bag every single time I fly. I feel that cameras will stop the thieves and they should be put all over the baggage area, on the bag carts and in the belly of the plane.!!!!!!!!!!!!!!!!!!!!!!

December 27 2010 at 7:10 PM Report abuse rate up rate down Reply
Ron

he called Air Canada to report the theft of the valuables, but talked to a reservationist in India who seemed unclear on how to report the matter to Canadian police.

So Apu couldn't answer his question either? Does Apu have two phones? One for Air Canada and one for AOL??
Fascinating how all these phone services are based in India. Too bad the natives cannot get rid of their accent which makes them very difficult to understand.

December 27 2010 at 6:54 PM Report abuse rate up rate down Reply

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