Passenger Sues Air Canada Over Missing Christmas Gifts
Darcy says he checked his bags at London's Heathrow airport for a flight to Vancouver, B.C. But somewhere between Heathrow and Vancouver the locks on the luggage were broken and the gifts removed.
He tells Canada's CBC he called Air Canada to report the theft of the valuables, but talked to a reservationist in India who seemed unclear on how to report the matter to Canadian police. Darcy says he ended up making the police report himself.
But during repeated calls to the carrier to discuss the matter, over the next two days, he complains he spent much of the time on hold on Air Canada's automated phone systems.
Darcy last week filed suit against Air Canada in small claims court, calculating his losses at $2,643.
"I'm as aggrieved at wasting four days of my time as I am of being a victim of the whole thing," Darcy says. "It's quite frustrating."
Air Canada declined to comment on the suit.
- Tourist Killed by Bus at Walt Disney World [AOL Travel]
- Air India Plane Plunges 7,000 Feet During Pilot's Bathroom Break [Huffington Post]
- Winter Cheer: 15 Fantastic Photos from America's Cold Spots [National Geographic]
- 6 Ways to Survive Holiday Travel [Reader's Digest]
Find the best offers to compare and save money.
Search for Deals
Jun 12th 2014 9:04AM
Jan 17th 2014 5:04PM
Jan 14th 2014 2:57PM
Jan 9th 2014 1:09PM
- Adventure Travel
- Air Travel
- Arts & Culture
- Best Of
- Food + Drink
- Historic Sites
- Road Trips
- Spring Break
- Ski Vacations
- Spa & Wellness
- Tips & Tricks
- Weekend Getaways