Passenger Sues Air Canada Over Missing Christmas Gifts
Darcy says he checked his bags at London's Heathrow airport for a flight to Vancouver, B.C. But somewhere between Heathrow and Vancouver the locks on the luggage were broken and the gifts removed.
He tells Canada's CBC he called Air Canada to report the theft of the valuables, but talked to a reservationist in India who seemed unclear on how to report the matter to Canadian police. Darcy says he ended up making the police report himself.
But during repeated calls to the carrier to discuss the matter, over the next two days, he complains he spent much of the time on hold on Air Canada's automated phone systems.
Darcy last week filed suit against Air Canada in small claims court, calculating his losses at $2,643.
"I'm as aggrieved at wasting four days of my time as I am of being a victim of the whole thing," Darcy says. "It's quite frustrating."
Air Canada declined to comment on the suit.
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