Carnival Cancels More Splendor Cruises, Thousands of Vacationers Impacted

Posted Dec 15th 2010 12:52 PMUpdated Dec 16th 2010 08:11 AM

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Carnival Cruise Lines says the fire-damaged Carnival Splendor will stand idle until February 20, impacting thousands cruisers including those with Valentine's Day vacation plans.

After an engine fire in November, the line thought the ship would be back in service by mid-January, but the discovery of additional issues and lack of readily available parts has delayed progress.

"We know this is extremely disappointing for our guests and particularly disheartening for those who already had their vacations cancelled once and are now being affected again," says Gerry Cahill, Carnival's president and CEO, in a statement.

Carnival spokesman Vance Gulliksen tells AOL Travel News "a variety of repairs have been made thus far and much of the effort has been directed at further assessment, testing and cleaning of the aft engine rooms and switchboard rooms."

He says switchboards and cables have already been replaced, but adds, "During the repair process and testing of components, more components were found to be damaged than we initially believed. Also, many components must be manufactured and that is further delaying the repair process."

Asked if what was found would impact the other 21 ship in the Carnival fleet, Gulliksen reples, "This is the first time in our nearly 40-year history that we have had this type of issue with a diesel generator. We don't believe that other vessels are at risk."

Thousands of vacations have already been impacted by cruise cancellations after the ship lost power and was adrift at sea for three days off the Mexican coast. The nearly 3,500 passengers were onboard at the time were forced to endure nightmare conditions, including no lights, air conditioning, hot food, hot water and even functioning toilets for a bit of time.

The new round of affected Carnival Splendor departures includes January 16, 23, 30 and February 6 and 13, 2011.

Guests booked on these cancelled voyages will receive a full refund or future cruise credit equal to the full amount paid, as well as reimbursement of air transportation-related change fees. As an incentive, travelers who re-book with Carnival will also receive a 25% discount on a future cruise, or onboard credit. Carnival will be contacting travel agents and affected guests to answer questions and provide assistance.


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mikemaj82

I've been on four cruises and going on my fifth in February. Never had any bad experiences. Some people are just unlucky, oh well too bad for you.

December 15 2010 at 7:02 PM Report abuse rate up rate down Reply
mickeh

Cruises, sheesh, are we having fun yet? or just gaining a lot of weight? or throwing up, or being thrown off the ship, or infected, or being left in a foreign country with no way home, or beign quarantined, or sanitized, or having our current vacation canceled or having our future vacation canceled. Oh what fun, it is to ride on a rudder-less cruise ship, Hey!

December 15 2010 at 5:27 PM Report abuse rate up rate down Reply
Trip

As a moderator at Cruisemates.com, we heard all the stories,and for the most part the passengers gave Carnival a thumbs up, in they way it was handled,and NO there was NO Spam served. I think Carnival has set the bar high, in going the extra milke for their guiests.

December 15 2010 at 5:05 PM Report abuse rate up rate down Reply
Roger

Hey, things happen and fortunately this type of incident is rare. As a veteran cruiser with 60 cruises under my belt, I would say that Carnival is being completely fair in giving a 25% discount on a future trip as well as paying for airline changes and complete refunds. I just completed a 2 week cruise in the Caribbean on Holland America (also a Carnival line). It was found that they had an emergency generator that would not start and had to be replace with a temporary generator. We were a day late in leaving and missed our first port, but hey, we were all safe, allowed to remain on the ship and offered a 10% credit on our onboard account or a 20% discount on our next cruise. Again, I felt that was completely fair.

December 15 2010 at 4:21 PM Report abuse rate up rate down Reply
1 reply to Roger's comment
john

first of all going on a cruise is uturly ridiculous.why would you spend money to hang out on a dam boat. its not for famalies or anyone under 50 years old. i did a disney cruise years ago for the kids and my wife and i said never again everything is small cabins hallways pool etc. now more than ever they are unsafe and unreliable. waste of time and money!!! dont do it!

December 15 2010 at 6:36 PM Report abuse rate up rate down Reply

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