Woman Given Refund After Uncomfortable Flight With Obese Passenger
Janet Ogilvie, a Canadian government worker who was flying home to Ottawa from Halifax on Porter Airlines, says she essentially sat on her fellow passenger during the one hour and forty-five minute flight in September.
She tells the Ottawa Citizen she got on the small plane to find the obese woman – who needed a seat belt extension – spilling onto her aisle seat. Ogilvie says she would have been willing to move, but there were no empty seats on the flight.
"I couldn't put my left shoulder back because she was there... I was pressed up tight against her for the whole flight," Ogilvie says.
While she was very uncomfortable, Ogilvie says she didn't say anything to the woman for fear of embarrassing her.
But after the flight, Ogilvie complained to Porter Airlines about the awkward situation. The carrier initially offered her $100 off her next flight, but eventually agreed to refund her full fare, which was more than $200.
Ogilvie says the airline also promised to overhaul its staff training when it comes to seating overweight passengers.
"Porter, will ... if given sufficient notice and medical confirmation, offer obese passengers a second seat gratis in an effort to mitigate a situation as the one experienced by you," the carrier's president and CEO, Robert Deluce, wrote Ogilvie in an email.
"I don't think it's my problem that I paid for a seat and Porter gave it away to this other person," Ogilvie says.
There has been much debate on how obese people should be seated on planes. There are no standard rules, though airlines have been addressing the issue including Southwest Airlines which now requires "passengers of size" purchase a second seat.
- Smiling Hippo at San Diego Zoo (Seriously) [AOL Travel]
- 13 Things Your Flight Attendant Won't Tell You [Reader's Digest]
- 20 Best Islands To Never Leave (Photos) [Huffington Post]
- 99 Coastal Destinations Rated (Great Photos) [National Geographic]
- 20 Ways to Stay Healthy & Safe in a Hotel [Reader's Digest]
Photo, bobolink, flickr
Find the best offers to compare and save money.
Search for Deals
May 22nd 2013 10:00AM
May 22nd 2013 8:00AM
May 21st 2013 6:00PM
May 21st 2013 4:00PM
- Adventure Travel
- Air Travel
- Arts & Culture
- Best Of
- Food + Drink
- Historic Sites
- Real Life Stories
- Road Trips
- Spring Break
- Ski Vacations
- Spa & Wellness
- Tips & Tricks
- Weekend Getaways