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Financially Struggling Cruise Line Kicks Passengers Off World Cruise

by Fran Golden Subscribe to Fran Golden's postsPosted Sep 9th 2010 08:51 AM

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Financially-struggling, Seattle-based cruise line Cruise West says it is restructuring. In the process, the small-ship line has terminated a world cruise on its Spirit of Oceanus.

Those on the 335-day world cruise on the 120-passenger ship were reportedly told to disembark in St. John's, Newfoundland. The Great Explorers cruise began in March, and was following an itinerary loosely based on routes of famous world explorers.

While some passengers were booked for the whole cruise, shorter segments were also sold to those who couldn't do the whole shebang.

In a press release, the company says terminating the world cruise is "the first move" in its restructuring and that "additional assets may be sold and other steps are being pursued towards a restructure."

The cruise line also stopped taking new bookings. The Cruise West website now links only to the press statement.

Cruise West says in the statement it plans to continue to operate its other scheduled itineraries through October, including cruises underway in Alaska and upcoming sailings in the Pacific Northwest.

As for passengers on the canceled world cruise, and those planning to join the cruise en-route, the line says if they have travel insurance they should put in a claim, if they paid with a credit card they should contact the card issuer, and if they paid with cash or check they should contact the cruise line (at info@cruisewest.com).

There were no promises refunds would be issued.

Officials of the line were not available for comment. A recorded message at the line's headquarters earlier this week said the line had been sold, but now says "management is in the process of restructuring the company."

A specialist in Alaska cruises, the company's history dates back more than 60 years.



Photo, Trondheim havn, flickr
Filed Under: News

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Jacy Retz

good grief, Mary

September 11 2010 at 6:48 PM Report abuse rate up rate down Reply
Jacy Retz

wow, sounds like those passengers are screwed and out their money..., not sure how this can be allowed.

September 11 2010 at 6:47 PM Report abuse rate up rate down Reply
el buitre

too much studying scripture and lack of poontang does that to one.

September 11 2010 at 6:00 PM Report abuse rate up rate down Reply
el buitre

maybe it's yhe"chic" sneaky way to slap an ad in your face.perhaps they are paying aol, that's why nothig ever happens.maybe the "REPORT ABUSE" click is the Vaseline aol uses to stick it to us.

September 11 2010 at 11:52 AM Report abuse rate up rate down Reply
Jeremy

Well at least this company might get something out of this restructuring. And that is...becoming a textbook case in business school of how NOT to go about doing it. I smell a class-action lawsuit here soon by those ejected passengers.

September 11 2010 at 11:44 AM Report abuse rate up rate down Reply
mallie

How to Use There, Their and They're - wikiHow

The English language is full of problems like the one presented by there, their and they're. Most native English speakers pronounce these words the same way; therefore, ... Each spelling means a very different thing; if you'd like to learn the difference, read on! ... How to Distinguish Between the Words 'You're' and 'Your' Properly...
www.wikihow.com/Use-There,-Their-and-They're

September 11 2010 at 11:18 AM Report abuse rate up rate down Reply
2 replies to mallie's comment
cm

Please stay on the relevent topic. Thank you.

September 11 2010 at 11:40 AM Report abuse rate up rate down Reply
r wilson


Mary, is that all you have to do is correct other peoples spelling mistakes?

September 11 2010 at 1:23 PM Report abuse rate up rate down Reply
basketpam

Sounds to me as if this company should just shut its doors and hang up the cruise business. With this insensitive attitude towards their customers, ESPECIALLY the ones already on a cruise, I wouldn't travel on this line if THEY PAID ME! Would you ever trust them? I can see the lawsuits coming out of the woodwork for people to try and reclaim their money. Problem is, all the big guys, the big huge corporations, they always get their money first. Years ago my brother worked for a company through which he had health insurance. Or so he thought. He had been there several years and things had been fine. Then he needed to have some minor surgery. It was just about at this time that the company locked its doors. Turns out that the last 6 months or more that the company was taking insurance money off of the employees' paychecks, they were NOT paying those premiums to the insurance company. They were using it to pay other bills. You wonder how companies can get away with stuff like this and not end up in jail, but they did. In my opinion, that's theft. Anyway, all of a sudden my brother started getting bills from doctors, surgery centers, labs, everything. NOTHING had been covered because the insurance had been canceled and no one knew. At the same time they were also expecting their first child. Unfortunately when she was born he still didn't have insurance or a new job yet. He paid on those bills for years. I think Christina was about 2 years old before he got the last hospital bill for her birth paid off. I still remember the day he came to a family dinner and said that his daughter was now paid for, they couldn't reposess her. Of course by then it was funny, but it certainly wasn't when it happened. When it came time to try and claim money from the company after the assets were sold, the lawyers told the employees they probably wouldn't see anything. The way the courts do it, probably because they get kickbacks, is that the people owed the most money are paid off first. That means big corporations, utility companies, all the big guys. Rarely is there enough money for the little guys, like the employees who lost not only insurance money, but also the last month or more of paychecks. I think even their last paychecks bounced but I'm not sure on that. And that's just what happened, none of the employees saw a dime. Know what this comany was? Doubleday, the book publishers. If it can happen to an old stable company that had been in existence in this country for about a hundred years at least, it can happen anywhere. These passengers won't see a dime of their money. Anything out there, the lawyers will end up with it. I can't see this company making a big profitable comeback. I know I wouldn't use their services and once a company gets a bad reputation, they usually can never recover from that. I think they should just hang it up.

September 11 2010 at 11:02 AM Report abuse rate up rate down Reply
John padrick murry

i have had the same thing happen to me.

September 11 2010 at 10:42 AM Report abuse rate up rate down Reply
Bill

Just another example of paying customers getting screwed again by big business.

September 11 2010 at 10:31 AM Report abuse rate up rate down Reply

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