Delta Puts Kids on Wrong Flights, Says Sorry

Posted Jun 10th 2010 09:53 AMUpdated Jun 10th 2010 09:58 AM

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Delta Airlines is apologizing for a paperwork mix-up that sent a young boy and a young girl to the wrong cities.

According to the Minneapolis Star Tribune, the itineraries of the kids were reversed. The boy was supposed to go to Boston, but ended up in Cleveland; and the Cleveland-bound girl in Boston. The flights were both from Minneapolis-St. Paul International Airport.

Paul Skrbec, a spokesman for the airline, said both children were under airline supervision the entire time. He said such mix-ups are "exceedingly rare."

The airline refunded the ticket price and gave the kids credit for future flights.

"We immediately contacted their guardians that they were rerouted," Skrbec said.

Kieren Kershaw, 9, had been heading to see her grandparents and transferring at Minneapolis, after a flight from Spokane, Wash. His grandparents told WHDH-TV Boston, the experience "was just weird."

Though the airline did offer him treats onboard including donuts, Larry Kershaw, Kieren's grandfather, wasn't very happy.

"We're paying them to check on him and be with him," he told WHDH. "They just threw him in the plane like anyone else ... didn't even ask his name to match the paperwork."
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Hugh

There is nothing wrong with sending a child on a plane alone. Even though in this case there was a mix up, none the less, the kids were never in danger, never left unattended, and was cared for the entire time. I think it is great that parents can pay a little more on a ticket and be able to send their kids on flights without them being forced to travel with them. Only those that really need this service use it.

June 10 2010 at 8:32 PM Report abuse rate up rate down Reply
Arseno

Where did the public ever get the idea that Airlines are babysitter's...providing child care at 30,000 feet. Parents...WAKE UP. If you cannot afford to escort your underage child to travel across the country (or around the globe) do not put them in jeopardy and on a plane alone if you value your child.

June 10 2010 at 6:34 PM Report abuse rate up rate down Reply
Not the first time...

Apparently the airlines and the employees who do the grunt work at the counters - like the crews on-board - don't even look at ID's and papers, i.e., e-tickets or boarding passes or itineraries to match up people who are actually flying. My son -- who was 14 the time -- and I were at the airport ( I too am a single parent) and he noticed , but forgot to say anything to me, that the baggage handler put someone else's luggage label onto his luggage, or just put the appropriately-labeled luggage onto the belt headed for the wrong flight. We finally got his luggage back in the hotel 3 days, AKA half way through our vacation. Yes, the airport was extremely croweded, it was a summer. But maybe there should be a reorganization of airports and the administrative stuff that goes on behind the counters and in the waiting lines. Keyword here: waiting. That's about it from me.

June 10 2010 at 5:57 PM Report abuse rate up rate down Reply
erin

WOW, what a controversy!

1. They fly hundreds of children every year and this is only ONE incident of a mix up.
2. A 9 year old is capable of coherent verbal communication and can confirm the flight information for him/herself! Parents should remind the child of that before they get to the airport!
3. WHY would a parent spend $600 (or more) for a cross country flight to turn around and get back on the plane again? Especially a single parent who can't afford it and is having a hard enough time coming up with the bucks to buy a plane ticket for the kid!
4. People do not allow their children to be responsible for anything in this country and we're raising a bunch of followers or worse, indignant little brats who think everything should be handed to them or done for them! Shockingly enough 9 year olds can do a lot for themselves!
5. Not every airport allows a parent to accompany a child to the gate. This happened to me and my friend when we were sending her preteen daughter on a flight. Luckily it's a very small airport and we could see her across the concourse and knew when her flight left. The rule was laughable which makes one want to ignore all of the rules.

Ben Franklin said it best: Those who give up freedom for safety deserve neither.

June 10 2010 at 3:57 PM Report abuse rate up rate down Reply
Marie

I can understand a teenager flying alone, but a little child, not a good idea. If an adult want to see a little child, go to them if it is so important.

June 10 2010 at 2:12 PM Report abuse rate up rate down Reply
Grizzz

Lufthansa sent my young teen-age daughter half way around the world on the wrong airline, to the wrong City in the Wrong Country. I had paid for a Full Fare DIRECT ticket from Anchorage to Frankfurt Therese was sent on Air France to Paris! Lutthansa did NOT apologize or compensate for this. What does not Kill You makes You Stronger and Wiser. I am Most proud of my Daughter who learned Great Lessons on her visit to Germany. A Valuable Experience. The GRIZZZ

June 10 2010 at 2:04 PM Report abuse rate up rate down Reply
BUTTON

IF YOU ASK AT SECURITY YOU CAN GET A SPECIAL PASS FOR THE PARENT TO GO TO THE GATE WITH THE CHILD. I'M IN A WHEELCHAIR AND MY HUSBAND GOT TO DO THIS. WHEN I GOT TO THE GATE, HE SAT WITH ME UNTIL I ENTERED THE PLANE. THIS HAPPENED IN TAMPA FLORIDA. IT WOULD BE A GREAT SAFETY THING FOR KIDS ALSO.

June 10 2010 at 1:51 PM Report abuse rate up rate down Reply
Rich M

And Jay, how the hell do you justify it being Obama's fault? You know what? It's your fault! If you had run against Obama and won the election, you could have prevented this! Why didn't you save us Jay? haha. rediculous.

June 10 2010 at 1:47 PM Report abuse rate up rate down Reply
Tina

I agree with Brad......

June 10 2010 at 1:47 PM Report abuse rate up rate down Reply
jennac1

If i parent want to ensure that their child gets onto the correct flight, they can get a non-boarding pass and see the child get to the correct gate and make sure the right attendent receives the child. The parent can stay with the child until boarding time, just can't board with the child. Just a thought.

June 10 2010 at 1:46 PM Report abuse rate up rate down Reply

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